Terms of service

BLACK IRON CLOTHING — TERMS OF SERVICE

LAST UPDATED: 28/07/2026

These Terms of Service apply to the Black Iron Clothing website, online store, custom-quote system, products, services and related customer communications.

Black Iron Clothing is the trading name of:

Legal entity:
Clayton Cahill

ABN:
24200446226

In these Terms, “Black Iron Clothing”, “we”, “us” and “our” refer to the business identified above.

By browsing our website, requesting a quote, submitting artwork, placing an order or using our services, you agree to these Terms together with our:

• Returns and Refunds Policy.
• Shipping Policy.
• Privacy Policy.
• Artwork and Custom Order requirements.
• Any written quotation, proof or order-specific conditions supplied to you.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

==================================================
1. ELIGIBILITY AND CUSTOMER INFORMATION
==================================================

You must be legally capable of entering into a binding agreement to place an order.

When requesting a quote or placing an order, you agree to provide accurate and current information, including:

• Your full name.
• Email address.
• Phone number.
• Billing and delivery information.
• Product selections.
• Sizes and colours.
• Artwork instructions.
• Any information reasonably required to complete the order.

You must promptly tell us if any information changes.

You are responsible for maintaining the confidentiality of any customer-account login details and for activity undertaken using your account.

==================================================
2. PRODUCTS AND SERVICES
==================================================

Black Iron Clothing offers products and services that may include:

• Custom apparel.
• DTF printing.
• Sublimation.
• Branded merchandise.
• Design preparation and artwork services.
• Black Iron Heritage products.
• DOPE Range products.
• Other approved apparel and merchandise.

Black Iron Clothing does not offer embroidery unless we expressly confirm otherwise in writing in the future.

Product availability, specifications, colours, sizing and production suitability may depend on:

• Current Black Iron house stock.
• Supplier availability.
• Garment composition.
• Product dimensions.
• Selected production method.
• Artwork quality.
• Order quantity.

We may alter or discontinue a standard product or range at any time before accepting an order.

==================================================
3. GARMENT AVAILABILITY
==================================================

Black Iron Clothing normally stocks black T-shirts in sizes Medium to 3XL, subject to current availability.

The following products generally require a stock or supplier check:

• Black T-shirts outside Medium to 3XL.
• Coloured T-shirts.
• Hoodies.
• Long-sleeve shirts.
• Workwear.
• Polos.
• Caps and headwear.
• Special sizes.
• Special garment styles.
• Other supplier-sourced items.

A product shown on the website, quote form or supplier catalogue is not guaranteed to be available.

We will confirm relevant stock before a final custom-order quote is accepted for production.

We will not materially substitute a garment, colour, fit, fabric or style without obtaining customer approval.

==================================================
4. SIZING
==================================================

Garment sizing can vary between brands and styles.

Customers are responsible for reviewing the size chart supplied for the selected garment before approving or placing an order.

Where practical, measurements should be compared with a similar garment that already fits well.

A custom-made, personalised or printed item cannot generally be returned for change of mind because the customer selected the wrong size after approving the relevant garment and size information.

This does not affect rights where an item is faulty, incorrectly supplied or does not match the accepted order.

==================================================
5. WEBSITE IMAGES, COLOURS AND MOCKUPS
==================================================

We take reasonable care to represent products, colours, artwork and print placement accurately.

However:

• Screen colours can vary between devices.
• Garment dye lots may vary.
• Product images may be illustrative.
• Mockups are visual guides.
• Print position can vary slightly due to garment construction and production tolerances.
• The shape and texture of a garment may affect the final appearance.

The final product should be assessed against the approved order and production proof, allowing for reasonable variations inherent in garment printing and manufacturing.

Nothing in this section excludes rights relating to products that are materially different from their description or approved proof.

==================================================
6. CUSTOM QUOTE REQUESTS
==================================================

Submitting a custom-quote request is an enquiry only.

It does not:

• Create an accepted order.
• Reserve stock.
• Confirm a production date.
• Confirm final pricing.
• Guarantee that supplied artwork can be used.
• Guarantee that the requested product or colour is available.

A custom order becomes accepted only after:

• We issue a final quote.
• The customer accepts the quote.
• Stock and product suitability are confirmed.
• Artwork requirements are confirmed.
• Payment requirements are satisfied.
• Any required final proof is approved.

We may decline a custom request that is unlawful, unsafe, technically unsuitable, infringes third-party rights, conflicts with our production capabilities or is otherwise inappropriate for our business.

==================================================
7. PRICES AND GST
==================================================

Unless clearly stated otherwise, prices displayed to Australian consumers are in Australian dollars and include GST.

Shipping, design services, special sourcing, artwork work and other order-specific charges may be additional and will be displayed or quoted before payment.

Prices may change before an order is accepted.

Once we have accepted and received payment for an order, we will not change the agreed price unless:

• The customer requests a change.
• Material information supplied by the customer was inaccurate.
• The parties agree to a revised quote.
• A genuine pricing error is identified before production and the customer is offered the choice to accept the corrected price or receive a refund.

Internal Shopify, payment-processing, marketplace and operating costs may be included in customer-facing prices. They are not displayed as separate Shopify or platform fees unless required or permitted by law.

==================================================
8. DESIGN AND ARTWORK SERVICES
==================================================

Design preparation, clean-up, background removal, conversion, redrawing and artwork reworking start at:

$75.00 per hour

The customer may select a maximum number of pre-approved design hours.

Pre-approved hours are the maximum amount of design time we may use without obtaining further approval.

Where actual work takes less time, only the actual approved time used will be charged, subject to any minimum charge disclosed in the quote.

We will not knowingly exceed the customer’s approved design hours without further approval.

If additional work is required, we may pause the project and issue:

• A revised time estimate.
• A request for further approval.
• A revised quote.

Paid design work may not begin until the required approval and payment conditions are satisfied.

==================================================
9. CUSTOMER-SUPPLIED ARTWORK
==================================================

Customers may upload or supply artwork, logos, photographs, text, names and other content.

By supplying content, the customer confirms that:

• They own the content or have permission to use it.
• They have authority to ask us to reproduce it.
• Its use will not infringe copyright, trademark, privacy, publicity or other rights.
• It is not unlawful, defamatory, abusive, misleading or prohibited.
• It does not contain malicious code or unsafe files.

The customer grants Black Iron Clothing a limited licence to:

• Review the content.
• Convert and prepare the content.
• Create mockups and proofs.
• Reproduce the content on the approved products.
• Store necessary production and order records.
• Supply files to approved service providers where reasonably required to complete the order.

This licence is limited to providing the requested services and administering the order, unless separate permission is given for promotional use.

The customer is responsible for claims arising from content they did not have authority to supply, except to the extent that the claim was caused by our own unlawful or negligent conduct.

==================================================
10. ARTWORK FILES AND RESOLUTION
==================================================

PNG with a transparent background is generally the preferred production format where appropriate.

We may accept other source formats for assessment.

Supplying a file does not guarantee that it is print ready.

We may check:

• File format.
• Pixel dimensions.
• Transparency.
• Resolution.
• Estimated DPI at final size.
• Background quality.
• Aspect ratio.
• Print dimensions.
• Production suitability.

The preferred target is generally 300 DPI at the selected final print size.

Low-resolution artwork may require:

• A smaller print size.
• A higher-quality file.
• Background removal.
• Conversion.
• Redrawing.
• Vectorisation.
• Paid design work.

Converting a low-resolution file into PNG does not increase its genuine image detail or quality.

We will not represent a low-resolution file as high resolution merely because its file format has been changed.

==================================================
11. MOCKUPS, PRINT SIZE AND PLACEMENT
==================================================

Customers may be asked to place artwork on a digital garment or product mockup and confirm:

• The intended print width.
• The intended print height.
• Front, back or other garment side.
• Approximate X and Y position.
• Print placement.
• Artwork orientation.

The customer mockup records the requested size and approximate placement.

It does not replace our technical review or final production proof.

We may adjust a placement where reasonably necessary because of:

• Seams.
• Collars.
• Pockets.
• Zippers.
• Garment construction.
• Printable-area limits.
• Production equipment limitations.
• Safety margins.

Material changes require customer approval before production.

==================================================
12. ARTWORK AND ORDER APPROVAL
==================================================

Customers must carefully review all supplied proofs and order information, including:

• Spelling.
• Names.
• Dates.
• Logos.
• Colours.
• Garment type.
• Sizes.
• Quantities.
• Print method.
• Print dimensions.
• Placement.
• Shipping information.

Approval confirms that the displayed information is correct, subject to reasonable production tolerances.

Black Iron Clothing is not responsible for an error appearing exactly as supplied or approved by the customer, unless we caused the error after approval.

==================================================
13. ORDERS AND ACCEPTANCE
==================================================

Placing an online order is an offer to purchase.

We may accept, reject or request clarification of an order before production or fulfilment.

An automated email acknowledging receipt does not necessarily mean that a custom order has been finally accepted for production.

We may decline or cancel an order before production because of:

• Unavailable stock.
• Pricing or listing error.
• Suspected fraud.
• Payment failure.
• Artwork infringement concerns.
• Technical production limitations.
• Incorrect customer information.
• Unlawful or prohibited content.
• Events outside our reasonable control.

Where we cancel an order after receiving payment and no lawful deduction applies, we will refund the applicable amount.

==================================================
14. PAYMENT
==================================================

Payment in full is required before custom production begins.

Payment methods may include:

• Shopify-hosted card checkout.
• Direct bank transfer.
• Other payment methods expressly approved by us.

Direct bank-transfer orders remain unpaid until:

• The payment appears as cleared funds.
• The amount matches the order.
• The payment reference can be matched.
• An authorised person verifies the payment.

A customer screenshot or payment confirmation is not proof that funds have cleared.

We may pause production, fulfilment or dispatch until payment is confirmed.

==================================================
15. CANCELLATIONS AND CUSTOMER CHANGES
==================================================

Contact us promptly if you need to request a cancellation or change.

Standard orders may be changed or cancelled only if processing has not progressed too far.

Custom, personalised, specially sourced or made-to-order products may not be cancelled for change of mind after:

• Artwork approval.
• Supplier purchasing.
• Design work has begun.
• Printing or production has begun.
• The product has been altered or personalised.

Where a cancellation is accepted after costs have already been incurred, we may deduct reasonable, disclosed and legally recoverable costs before issuing any balance refund.

This does not affect rights relating to faulty goods, failure to supply or other rights under the Australian Consumer Law.

==================================================
16. SHIPPING AND DELIVERY
==================================================

Shipping options and charges are shown at checkout or included in the quote.

Any stated dispatch or delivery time is an estimate unless expressly guaranteed in writing.

Delivery may be affected by:

• Carrier delays.
• Peak periods.
• Weather.
• Natural disasters.
• Incorrect address information.
• Supplier delays.
• Events outside our reasonable control.

We remain responsible for addressing delivery problems in accordance with applicable law.

Customers must provide a complete and accurate delivery address.

Additional charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Customers should contact us promptly if tracking shows an unexpected delay, loss or delivery problem.

==================================================
17. COLLECTION
==================================================

Collection is available only where expressly agreed.

We will notify the customer when an order is ready.

Customers must not attend a private production or residential location without an appointment or written collection instructions.

Identification or proof of order may be required.

==================================================
18. RETURNS, REFUNDS AND CONSUMER GUARANTEES
==================================================

Returns, exchanges and refunds are governed by our Returns and Refunds Policy.

Nothing in these Terms or our Returns and Refunds Policy excludes, restricts or modifies rights and remedies under the Australian Consumer Law.

Custom, personalised and made-to-order items may be excluded from voluntary change-of-mind returns after approval or production.

That exclusion does not apply where a product is faulty, unsafe, incorrectly supplied, materially different from its description or proof, or otherwise fails to meet an applicable consumer guarantee.

==================================================
19. INTELLECTUAL PROPERTY
==================================================

Unless otherwise stated, website content owned by Black Iron Clothing includes:

• Black Iron branding.
• Website text.
• Product descriptions.
• Product photography.
• Mockups.
• Graphics.
• Video.
• Layouts.
• Original artwork.
• Marketing materials.

This content may not be copied, reproduced, republished, sold, modified or commercially exploited without permission.

Customer-owned artwork remains the customer’s property, subject to the limited production licence granted under these Terms.

Third-party logos, brands and artwork remain the property of their respective owners.

The use of customer artwork in a product does not transfer ownership of Black Iron production methods, templates, mockup systems, website content or independently created design elements.

==================================================
20. PROMOTIONAL USE OF CUSTOM WORK
==================================================

We will not use private customer artwork or confidential business information in public marketing without an appropriate lawful basis or permission.

Where a customer separately consents, we may photograph or display completed work for:

• Website galleries.
• Social media.
• Portfolio use.
• Advertising.
• Product examples.

Consent for promotional use can be refused without affecting the order.

==================================================
21. REVIEWS AND CUSTOMER CONTENT
==================================================

If you submit a review, testimonial, photograph or public comment, you confirm that:

• It reflects your genuine experience.
• It does not infringe third-party rights.
• It is not unlawful, abusive or misleading.
• Any incentive or compensation has been disclosed.

Where you give permission for us to republish that content, the permission is non-exclusive and limited to legitimate business and promotional use.

We may moderate unlawful, abusive, fraudulent, irrelevant or infringing content.

We do not alter genuine reviews to create a misleading impression.

==================================================
22. THIRD-PARTY SERVICES
==================================================

The website and ordering process may use third-party services, including:

• Shopify.
• Payment providers.
• Shipping carriers.
• Email providers.
• Accounting integrations.
• Social platforms.
• Analytics services.
• Approved supplier or marketplace systems.

Those providers may apply their own terms and privacy practices.

We are not responsible for independent third-party services beyond the extent required by law, but we remain responsible for our own obligations to customers.

==================================================
23. RELATIONSHIP WITH SHOPIFY
==================================================

Black Iron Clothing uses Shopify to provide commerce functions such as product data, cart, checkout, payments and order processing.

Purchases are made directly from Black Iron Clothing, not Shopify.

Shopify is not the seller of Black Iron Clothing products and does not manufacture or fulfil our products unless expressly stated for a particular service.

Nothing in this section limits any obligations that Black Iron Clothing owes customers under applicable law.

==================================================
24. PRIVACY
==================================================

Personal information is handled in accordance with our Privacy Policy.

Information may be processed by service providers necessary to operate the store, including Shopify, payment providers, shipping providers, email services and accounting systems.

Some providers may process data outside Australia.

Customers should review the Privacy Policy for further information about:

• Information collected.
• How information is used.
• Disclosure to service providers.
• Marketing consent.
• Access and correction.
• Complaints.
• Data security.
• Overseas processing.

==================================================
25. ACCEPTABLE WEBSITE USE
==================================================

You must not use the website or services to:

• Break the law.
• Infringe intellectual property.
• Upload malicious software.
• Interfere with website security.
• Attempt unauthorised access.
• Scrape protected information without permission.
• Submit fraudulent orders.
• Harass customers or staff.
• Upload unlawful or abusive artwork.
• Misrepresent your identity.
• Use payment details without authority.

We may restrict access, reject content or cancel affected orders where reasonably necessary to protect the website, business, customers or third parties.

==================================================
26. WEBSITE AVAILABILITY AND ERRORS
==================================================

We take reasonable care to keep website information accurate and available.

Occasionally there may be:

• Typographical errors.
• Incorrect stock information.
• Pricing errors.
• Technical interruptions.
• Image or description errors.
• Integration delays.

We may correct genuine errors and update information.

If an error materially affects an order before production, we will contact the customer and offer an appropriate option, which may include accepting corrected information or receiving a refund.

==================================================
27. WARRANTIES AND LIABILITY
==================================================

Nothing in these Terms excludes, restricts or modifies:

• Australian Consumer Law guarantees.
• Liability that cannot legally be excluded.
• Rights arising from fraud, wilful misconduct or other non-excludable conduct.

To the maximum extent permitted by law, we are not liable for loss that:

• Was not reasonably foreseeable.
• Was caused by incorrect information supplied by the customer.
• Results from unauthorised customer artwork.
• Results from misuse, improper washing or failure to follow care instructions.
• Was caused by circumstances outside our reasonable control.

Where the Australian Consumer Law permits liability for a service to be limited, liability may be limited to supplying the service again or paying the reasonable cost of having it supplied again.

This limitation does not apply where it would be unlawful or where the relevant failure is a major failure for which the customer has another statutory remedy.

==================================================
28. EVENTS OUTSIDE REASONABLE CONTROL
==================================================

Neither party is responsible for delay or failure caused by events outside reasonable control, including:

• Natural disasters.
• Serious transport disruption.
• Government restrictions.
• Major supplier interruption.
• Widespread internet or payment-system failure.
• Industrial action.
• Fire, flood or severe weather.

The affected party must take reasonable steps to reduce the effect of the event.

If fulfilment becomes impossible or unreasonably delayed, we will contact the customer regarding available options and any refund required by law or the applicable agreement.

==================================================
29. TERMINATION OR SUSPENSION
==================================================

We may suspend or terminate access to customer accounts where reasonably necessary because of:

• Fraud.
• Security concerns.
• Serious breach of these Terms.
• Unlawful conduct.
• Misuse of the website.
• Threats, harassment or abuse.

Termination does not remove obligations relating to existing accepted orders, payment, intellectual property, privacy, refunds or rights that have already arisen.

==================================================
30. SEVERABILITY
==================================================

If a provision of these Terms is found to be unlawful or unenforceable, that provision will be read down where possible.

If it cannot be read down, it will be severed without affecting the remaining provisions.

==================================================
31. NO WAIVER
==================================================

A failure or delay in enforcing a right does not waive that right.

A waiver is effective only if it is clearly given by the party entitled to rely on it.

==================================================
32. ENTIRE AGREEMENT
==================================================

These Terms, together with the accepted quote, order confirmation, approved proof and referenced policies, form the agreement relating to the relevant purchase.

Where an individually accepted written quote expressly conflicts with these general Terms, the quote applies to that order to the extent of the conflict, except where doing so would unlawfully remove a consumer right.

==================================================
33. GOVERNING LAW
==================================================

These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

The parties submit to the courts and tribunals that have jurisdiction in Queensland, subject to any legal right a customer has to bring a claim in another competent jurisdiction.

==================================================
34. CHANGES TO THESE TERMS
==================================================

We may update these Terms from time to time.

The version applying to an accepted order is generally the version available when the order was placed or the custom quote was accepted.

Material changes will not be applied retrospectively to remove rights that have already arisen.

The current version will show its latest update date.

==================================================
35. CONTACT
==================================================

Trading name:
Black Iron Clothing

Legal entity:
[INSERT LEGAL ENTITY NAME]

ABN:
[INSERT ABN]

Email:
info@blackironclothing.com.au

Phone:
0439 644 649

Website contact and returns:
Please contact us before sending any item back. A return address will be provided after the return has been reviewed and approved.