Refund policy
BLACK IRON CLOTHING — RETURNS AND REFUNDS POLICY
This policy applies to purchases made from Black Iron Clothing.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
CHANGE-OF-MIND RETURNS
For eligible standard, non-custom products, you may request a change-of-mind return within 30 days of receiving your order.
To be eligible, the item must be:
• Unworn and unused.
• Unwashed.
• In its original condition.
• Free from marks, odours, hair, damage or alterations.
• Returned with its original tags and packaging where supplied.
• Accompanied by proof of purchase.
Please contact info@blackironclothing.com.au before returning anything.
Do not send an item back without receiving return instructions from Black Iron Clothing.
Approved change-of-mind returns must be posted at the customer’s expense. Original delivery charges are not refundable for change-of-mind returns.
We recommend using tracked postage. Black Iron Clothing is not responsible for a change-of-mind return that is lost or damaged while being returned.
CUSTOM, PERSONALISED AND MADE-TO-ORDER PRODUCTS
Custom-printed, personalised, specially sourced and made-to-order products are not eligible for a change-of-mind return or exchange once:
• The customer has approved the artwork, mockup, print size or placement.
• Production has begun.
• The garment or product has been specially ordered for the customer.
• The product has been printed, pressed, altered or personalised.
This includes choosing the wrong size, colour, wording, image, design or placement after those details have been approved by the customer.
These restrictions do not apply where the product is faulty, damaged, incorrectly supplied, materially different from the approved proof or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.
ARTWORK, COLOUR AND PLACEMENT APPROVAL
Customers are responsible for carefully reviewing all artwork proofs, spelling, names, dates, colours, dimensions, garment selections and print placements before approval.
Screen colours and product mockups are visual guides. Some variation may occur between screen displays, garment materials and the final printed product.
A minor variation that is consistent with the approved proof and normal production tolerances is not considered a change-of-mind return.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
Contact us promptly if an item is:
• Faulty.
• Damaged.
• Incorrectly supplied.
• Unsafe.
• Significantly different from its description or approved proof.
• Not fit for its disclosed intended purpose.
Email info@blackironclothing.com.au and include:
• Your order number.
• A description of the problem.
• Clear photographs of the product, packaging and shipping label where relevant.
• Any other information reasonably required to assess the issue.
Black Iron Clothing may need to inspect the product before confirming the appropriate remedy.
Depending on the nature and seriousness of the problem, the remedy may include a repair, replacement, refund or another remedy available under the Australian Consumer Law.
Where required by the Australian Consumer Law, Black Iron Clothing will arrange or reimburse reasonable return costs and applicable delivery charges for a faulty, damaged or incorrectly supplied item.
Do not dispose of or alter the product until Black Iron Clothing has completed its assessment or provided instructions.
WRONG SIZE OR COLOUR SELECTED
For standard, non-custom products, a size or colour exchange may be considered under the change-of-mind conditions above, subject to stock availability.
Customers are responsible for checking the applicable size chart before ordering.
Custom-printed, personalised or specially sourced products cannot be exchanged because the customer selected the wrong size or colour after approving the order, unless the item supplied does not match the approved order.
SALE ITEMS
Sale or discounted items are not excluded from remedies where they are faulty or fail to meet the Australian Consumer Law.
A sale item may be excluded from a voluntary change-of-mind return where it was clearly marked as final sale before purchase.
GIFT CARDS
Gift cards are not refundable or redeemable for cash except where required by law.
EXCHANGES
Please contact info@blackironclothing.com.au before requesting an exchange.
Exchanges are subject to:
• Product eligibility.
• Stock availability.
• Inspection and approval of the returned item.
• Any applicable return and replacement shipping costs.
For custom products, an exchange is not available for change of mind after artwork or order approval.
REFUNDS
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless another method is required or agreed.
Please allow up to 10 business days for Black Iron Clothing to process an approved refund. Your bank, card provider or payment service may take additional time to display the funds.
Refunds for direct bank-transfer payments may require the customer to securely provide the correct account details.
RETURN ADDRESS
For privacy and security, the return address is provided only after a return request has been reviewed and approved.
Do not send returns to a business, residential or postal address found elsewhere unless Black Iron Clothing has specifically provided that address for the return.
CONTACT
Black Iron Clothing
Email:
info@blackironclothing.com.au
Phone:
0439 644 649