Shipping policy
BLACK IRON CLOTHING — SHIPPING POLICY
LAST UPDATED: 28/07/2026
This Shipping Policy applies to products purchased from Black Iron Clothing.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
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1. SHIPPING LOCATIONS
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Black Iron Clothing currently ships to addresses within Australia only.
International shipping is not currently available.
We may introduce international shipping in the future after the relevant shipping, customs, duties, tax and returns arrangements have been confirmed.
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2. SHIPPING RATES
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The following rates currently apply to eligible Australian orders:
STANDARD SHIPPING
$16.50 including GST where applicable.
EXPRESS SHIPPING
$28.50 including GST where applicable.
The shipping options available for an order are displayed at checkout.
Shipping charges may vary for:
• Mugs and fragile products.
• Bar mats.
• Large or bulky merchandise.
• Heavy orders.
• Multiple cartons.
• Remote delivery areas.
• Specially sourced products.
• Bulk and custom orders.
• Products requiring specialist packaging or freight.
Where a different shipping amount is required, it will be displayed at checkout or included in the customer’s quote before payment.
Shipping prices may be updated from time to time. The rate applying to an accepted order is the rate displayed at checkout or included in the approved quote.
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3. FREE SHIPPING
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Black Iron Clothing does not currently offer automatic free shipping.
Any future free-shipping offer will be subject to the conditions displayed with that promotion.
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4. ORDER PROCESSING
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Orders are prepared only after payment has been confirmed.
For standard stocked products, processing begins after:
• Payment has been received.
• The order details have been reviewed.
• The required stock is available.
For custom, printed, personalised or made-to-order products, production begins only after:
• The final quote has been accepted.
• Payment in full has cleared.
• Garment or product availability has been confirmed.
• Artwork requirements have been confirmed.
• Print size and placement have been confirmed.
• The final proof has been approved where required.
The time required before dispatch varies according to:
• Product availability.
• Supplier availability.
• Order quantity.
• Artwork quality.
• Design work required.
• Customer proof approval.
• Printing method.
• Production workload.
• Quality-control requirements.
Where possible, an estimated production or dispatch timeframe will be provided in the product information, quote or order communication.
Unless Black Iron Clothing expressly guarantees a date in writing, production and delivery timeframes are estimates rather than guarantees.
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5. CUSTOM AND SUPPLIER-SOURCED ORDERS
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Some garments and products must be ordered from an approved supplier before printing can begin.
Black Iron Clothing normally stocks black T-shirts in sizes Medium to 3XL, subject to current availability.
Other garments, sizes and colours may require a supplier stock check.
Supplier delays, stock shortages or discontinued products can affect the estimated completion date.
If an approved product becomes unavailable before production, we will contact the customer to discuss an appropriate option, which may include:
• Waiting for stock.
• Selecting an alternative product.
• Revising the order.
• Cancelling the affected item.
• Receiving an applicable refund.
We will not materially substitute a garment, colour, size, fit, fabric or product without customer approval.
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6. DISPATCH AND TRACKING
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Where tracking is available, the tracking details will be sent to the email address supplied with the order after dispatch.
Tracking information may take time to update after the parcel has been lodged with the carrier.
Customers are responsible for monitoring tracking and contacting Black Iron Clothing promptly if the tracking shows:
• An unexpected delay.
• An incorrect delivery location.
• A failed delivery.
• A returned parcel.
• Possible loss or damage.
Express shipping provides access to the carrier’s express service. It does not reduce the time required for artwork preparation, stock sourcing, printing, customer approval or production.
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7. DELIVERY ESTIMATES
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Carrier delivery estimates begin after the order has been dispatched.
They do not include:
• Quote preparation.
• Payment-clearing time.
• Supplier ordering.
• Artwork preparation.
• Customer proof approval.
• Printing.
• Production.
• Quality control.
• Weekends or public holidays where the carrier does not operate.
Delivery estimates may be affected by:
• Carrier disruption.
• Peak trading periods.
• Severe weather.
• Natural disasters.
• Road closures.
• Remote delivery locations.
• Incorrect address details.
• Events outside reasonable control.
Black Iron Clothing will take reasonable steps to assist when an order is significantly delayed or has not arrived.
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8. DELIVERY ADDRESS
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Customers must provide a complete and accurate delivery address.
Before completing checkout, please check:
• Recipient name.
• Street number and street name.
• Unit or apartment number.
• Suburb or town.
• State or territory.
• Postcode.
• Phone number.
• Email address.
Contact us immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has been dispatched.
Where an incorrect or incomplete address causes a parcel to be returned or redirected, the customer may be required to pay the reasonable additional delivery cost before the order is resent, except where the error was caused by Black Iron Clothing.
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9. PO BOXES, PARCEL LOCKERS AND REMOTE AREAS
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Delivery to PO Boxes and Parcel Lockers depends on the carrier and shipping service used.
Some bulky, heavy or courier-delivered products cannot be sent to a PO Box or Parcel Locker.
Remote and regional areas may experience longer delivery times or require a different freight service.
We will contact the customer if the selected address cannot be serviced using the shipping option chosen.
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10. AUTHORITY TO LEAVE AND MISSED DELIVERIES
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Whether a parcel can be left unattended depends on the carrier, service and delivery instructions.
Customers should use the carrier’s tracking service to manage any available safe-drop, redirection or collection options.
Black Iron Clothing cannot guarantee that a carrier will follow an unsupported or unsafe delivery instruction.
If delivery is missed, the carrier may:
• Attempt redelivery.
• Leave collection instructions.
• Take the parcel to a post office or collection point.
• Return the parcel to Black Iron Clothing.
Additional postage may apply where a parcel must be resent because it was not collected or accepted, except where the failure was caused by Black Iron Clothing or the carrier.
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11. LOCAL DELIVERY AND COLLECTION
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Local delivery is not currently offered through the online checkout.
Collection is available only where Black Iron Clothing expressly agrees to it.
Customers must not attend a private production or residential location without an appointment and written collection instructions.
Where collection is approved:
• We will notify the customer when the order is ready.
• The order must be paid in full.
• Proof of order or identification may be required.
• The customer must collect during the agreed time.
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12. DELAYED ORDERS
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Please contact Black Iron Clothing if an order has not arrived within the carrier’s estimated delivery period.
We may ask the customer to confirm:
• The order number.
• Delivery address.
• Tracking details.
• Whether anyone at the address accepted the parcel.
• Whether the carrier left collection instructions.
We will investigate the matter with the carrier where appropriate.
If Black Iron Clothing cannot supply an order within an agreed or reasonable time, we will provide an appropriate solution in accordance with the order agreement and Australian Consumer Law.
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13. LOST PARCELS
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A parcel is not considered lost merely because tracking is delayed or has not recently updated.
Where a parcel appears to be lost, Black Iron Clothing may:
• Lodge an enquiry with the carrier.
• Ask the customer for relevant delivery information.
• Allow reasonable time for the carrier investigation.
• Arrange an appropriate remedy after the investigation.
The available remedy may depend on the circumstances and may include replacement, resupply, refund or another solution required by law.
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14. DAMAGED PARCELS
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Please inspect the parcel and products promptly after delivery.
If an item arrives damaged, contact:
info@blackironclothing.com.au
Provide:
• Your order number.
• A description of the damage.
• Clear photographs of the outer packaging.
• Clear photographs of the shipping label.
• Clear photographs of the damaged product.
• Any other information reasonably required to assess the issue.
Please retain the item and packaging until we provide instructions.
Do not dispose of, wash, wear, alter or attempt to repair the product before the assessment is complete.
Black Iron Clothing will provide an appropriate remedy where required by the Australian Consumer Law.
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15. INCORRECT ITEMS
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Contact us promptly if you receive:
• The wrong product.
• The wrong size.
• The wrong colour.
• The wrong quantity.
• An item materially different from the accepted order.
Do not wear, wash, print on, alter or dispose of the item.
We will assess the issue and provide return or replacement instructions where appropriate.
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16. RETURNED-TO-SENDER PARCELS
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A parcel may be returned to Black Iron Clothing because of:
• An incorrect or incomplete address.
• Failure to collect.
• Repeated failed delivery.
• Refusal of delivery.
• Carrier restrictions.
We will contact the customer after the parcel is returned.
Where the return was caused by customer-supplied information or failure to collect, reasonable reshipping costs may be payable before the order is sent again.
Where the return was caused by Black Iron Clothing or a carrier error, the customer will not be charged an additional shipping fee for the appropriate remedy.
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17. ORDER CHANGES AND COMBINED SHIPPING
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Contact us promptly if you need to change an order.
We cannot guarantee changes after:
• Stock has been ordered.
• Artwork has been approved.
• Production has begun.
• The parcel has been packed.
• The order has been dispatched.
Separate orders are not automatically combined.
Where orders can be combined before dispatch, any shipping adjustment is at Black Iron Clothing’s discretion and will depend on the actual packaging and carrier cost.
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18. SHIPPING REFUNDS
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Original shipping charges are not refundable for an approved change-of-mind return.
This does not apply where Australian Consumer Law requires Black Iron Clothing to reimburse reasonable delivery or return costs because a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Approved shipping refunds are issued using the applicable refund method.
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19. CONTACT
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Black Iron Clothing
Email:
info@blackironclothing.com.au
Phone:
0439 644 649
Please include your order number in all shipping enquiries.